While many focus on the importance of the brand many others are taking a deeper look into customer loyalty. Analytics in today’s world can give marketer a better understanding of what is bringing new and returning customers as well as what is pushing some away. Some things to consider may be treating customers like close friends. Sending a gift card to customers a shout out on social media and even a fun day for customers to get recognition can go a long way to keeping them happy and coming back for more most are saying.
Key Takeaways:
- Show your customers some appreciation by giving a shout out on social media.
- Create coupons meant for only your existing customers and clients.
- People like things to be personalized. Create something that can capitalize on this for your clients.
“In any business, one of the biggest realities is that it’s much easier (and cheaper) to keep an existing client than to acquire a new one.”
Read more: http://ivanastaylor.wpengine.com/show-customers-love/